TERMS & CONDITIONS

These terms and conditions explain your rights and obligations in relation to our web site located at www.countymetalworks.co.uk and any goods purchased through this site. You may have other rights granted by law and these terms do not affect these. For further information please contact us. The terms and conditions may change at any time by posting such changes on the site, which will mean that you will be bound by the new terms and conditions.

The site and goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch. If you are not satisfied with these improved, altered or modified goods please refer to the ‘Delivery & Returns’ section on the site.
We try to display goods on our site that we hold in stock, although if these goods are not available we will advise you of this as soon as possible. You will have the option of ordering an alternative product or receiving a full refund. By placing your order with county metal works you are offering to buy the goods and allowing us to use your personal details for the purpose of supplying goods (including passing your details on to couriers and other subcontractors). We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full.

Our commitment for delivery is to aim to have your goods delivered to you within 28 days of receiving your order, for anywhere in the UK. For delivery to Northern / Southern Ireland and Isle of Man, please contact us directly for details of delivery. For more information on delivery please refer to the ‘Delivery & Returns’ section.

On receipt of the goods, should you find any damages you will need to contact us as soon as possible, and follow the advice given in the ‘Delivery & Returns’ section of the site.
Before accepting delivery (signing for the goods) it is the customers obligation, to first inspect that the goods are not damaged in any way (by the couriers e.g. being dropped, thrown etc.) prior to signature to accept the goods. It is important that you inspect the goods before accepting delivery. If the goods are found to be damaged, the customer should not accept delivery and ensure the courier accepts return of the goods. In this instance there is a process, which must be followed and the customer should contact us on info@countymetalworks.co.uk after which new goods will be sent.
Once we have delivered your order, all responsibility relating to the item will pass to the customer and we maintain no further responsibility. Any loss or damage to the product shall then be to the customers own risk.

Our 10 year warranty includes metal gates and railings, all other items are supplied with a 1 year guarantee from the day of purchase.
When you buy a gate or railing from us you must accept that these items are natural. All these items will age naturally and is normal for a limited amount of ageing to occur, particularly on metal products as rust is a natural effect on steel and iron which can be prevented by applying an exterior enamel paint treatment, by the customer. The instructions for assembly must be followed carefully and the advice given on how to care for the products. Under the terms of the guarantee we will only refund the cost of the products supplied by us. Unfortunately we cannot accept liability for any additional costs associated with the installation of our products. This condition applies both to the process when they are initially fitted and at any subsequent date, including the costs associated with repairs, replacement, additional treatments or preparation.

Limitation of liability
We dot limit our liability to you for death or personal injury caused by our negligence or for fraud. All reasonable efforts have been made to try to ensure that the information contained on the site is correct and up to date. However we cannot guarantee this is the case and we shall not be liable for inaccuracies or for your reliance on incorrect or out of date information. Whilst we will try to take all responsible steps to protect your personal details, we cannot guarantee the security of any data you disclose online and will not be responsible for any breach of security unless this is due to our negligence. We don not have any liability to you arising out of your use or inability to use the site. We will not be liable to you for any unforeseeable losses. We will be excused performance of any of our obligations if caused by circumstances beyond our reasonable control or beyond the reasonable control of the suppliers, including without limit industrial disputes, war, flood, and changes in legislation.

In the event that you are not fully satisfied with your goods purchased from us, please inform us in writing and telephone customer services on 0871 288 5659 within 7 days (from the date the goods were delivered to you) to arrange return.
The goods must be returned to us unused and where possible in their original packaging, we recommend that you keep all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available you should use packaging that would provide similar protection as returned items must be received as new and in ‘resaleable’ condition.
Returned carriage costs will be deducted from any refund due, we will only refund items which are faulty or if it differs in any way from the advertised goods.
When an item has been returned to us and checked that it is of saleable quality we will refund you using the same payment method used as when the goods were purchased.

On faulty items we may request that you send us additional information to support your claim, either in writing or of a photographic nature, so that we can resolve the matter as soon as possible.